At Crafto, we prioritize customer satisfaction and the quality of our craftsmanship. If you are not fully satisfied with your online furniture purchase, we’re here to help.

Refund Eligibility

You may be eligible for a refund under the following conditions:

  • Non-Delivery: If we are unable to deliver your ordered furniture within the promised timeframe.
  • Incorrect Product: If you receive a different model, color, or specification than what you ordered without prior notice or approval.
  • Damaged Items: If the furniture arrives with manufacturing defects or damage sustained during transit.

Note: Refunds are only applicable to online orders placed through www.craftobd.com.

Refund Process

Once we receive your return and our quality control team inspects the item, we will notify you regarding the status of your refund request. If approved, your refund will be processed via your original payment method.

Estimated Timelines:

  • bKash Refunds: Typically processed within 7–10 working days after approval.
  • Credit/Debit Card Refunds: Typically processed within 7–10 working days after approval.
  • Online Banking: The actual posting time may vary depending on your specific bank or payment provider.

Important Notes

  • Condition: Items must be returned in their original condition. For furniture, this includes ensuring no scratches, stains, or structural alterations have occurred after delivery.
  • Communication: Refunds will not be issued for any item returned without a valid reason or prior communication with our support team.
  • In-Store Purchases: This policy applies specifically to online orders. Refunds are not applicable for purchases made directly at our physical showrooms.
  • Packaging: Please retain original packaging where possible to ensure safe return transit.

Need Help?

If you have any questions about refunds, returns, or the condition of your furniture upon delivery, feel free to contact us at:

Email: info@craftobd.com

Website: www.craftobd.com