At Crafto, we are committed to delivering high-quality furniture that transforms your home. If you change your mind or receive a product that doesn’t meet our quality standards, our Return & Exchange policy is designed to be fair and transparent.

1. Exchange Policy (Change of Mind)

If the furniture doesn’t fit your space or you simply change your mind, we offer a flexible exchange window:

  • Timeline: You can request an exchange within 3 days of delivery.
  • Condition: The item must be in its original “good condition,” unused, and with all original packaging/labels.
  • Service Charge: A 5% service charge of the total purchase amount will be applied for “Change of Mind” exchanges.
  • Exclusions: Exchanges are not applicable for customized furniture, fabric/upholstered items, or “broken set” items (parts of a set).

2. Return & Refund Policy

If you wish to return a product for a refund, the following terms apply:

  • Timeline: Return requests must be made within 3 days of delivery.
  • Service Charge: A 10% service charge of the total purchase amount will be applied to all eligible returns.
  • Damaged/Wrong Items: If you receive a damaged or incorrect product, the service charge is waived, and we will offer a free replacement or full refund.
  • Process: Once the item is inspected and approved by our quality team, the refund will be processed to your original payment method (bKash/Card/Bank) within 7–10 working days.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Customized Products: Any furniture built to your specific dimensions, colors, or materials.
  • Upholstered Items: Sofas or chairs with fabric/leatherette unless there is a manufacturing defect.
  • Clearance/Sale Items: Products purchased from our “Clearance” or “Flash Sale” sections.
  • Post-Installation Damage: Items damaged due to misuse, negligence, or unauthorized repair after the customer has accepted delivery.

4. How to Initiate a Return or Exchange

To start the process:

  1. Contact Us: Email info@craftobd.com or call our support line within the 3-day window.
  2. Inspection: Our team will visit your location or request photos to verify the condition of the furniture.
  3. Logistics: The customer is responsible for safe return transportation unless the return is due to a manufacturing defect or shipping error by Crafto.

Need Further Assistance?

For any questions regarding your specific order, please reach out:

  • Email: info@craftobd.com
  • Support: 01516306576
  • Address: Mirpur DOHS, Dhaka